Delivery & Returns
Delivery Timescales
We aim to dispatch all orders within 7 - 28 days, a small selection of products & bespoke design items do have an extended delivery timescale and can take up to 5-6 weeks for delivery.
Is your order urgent? Please get in touch with our customer care team and we'll do our upmost to expedite your order.
Please contact us for further information, a signature is required upon receipt of all orders
Dispatch Timescales
Lily Arkwright are proud to offer Free worldwide delivery & returns. All orders are dispatched from our Manchester, UK workshop and we aim to dispatch all orders within 7 - 28 days.
Postage Timescales
UK: Next day delivery
Europe: 2-5 days delivery
US & Canada: 3-5 days delivery
Rest of World: 3-5 days delivery
All parcels are shipped via our nominated couriers and are fully insured to your postal address, every parcel requires a signature upon delivery. No customs, duty or tariffs are payable for any deliveries worldwide. The price you see, is the price you pay with no additional fees.
Returns
Our 50-Day Returns Promise
We want you to feel completely confident when choosing your jewellery. That's why Lily Arkwright offers free worldwide delivery and returns, alongside a 50-day money-back guarantee on eligible purchases.
Our returns period begins on the date your order is delivered. Jewellery returned under our extended returns policy must be unworn, in its original condition, and accompanied by its original packaging and any relevant certificates.
How to Return Your Order
To arrange a return or exchange, please email hello@lilyarkwright.com within 50 days of delivery.
Our customer care team will provide a Returns Number (RN) and instructions for returning your jewellery securely, including arrangements for complimentary return postage.
Please retain proof of postage when sending your jewellery back.
Free UK and International Returns
Return postage is complimentary worldwide for all eligible returns, whether you are based in the United Kingdom, Europe, the United States or another country we deliver to.
There are no return postage or restocking charges for eligible returns arranged through our customer care team.
Personalised and Bespoke Jewellery
Engraved jewellery and items genuinely personalised or created to a customer's individual specifications may be excluded from change-of-mind returns where permitted by law.
Standard catalogue jewellery is not automatically excluded simply because it is produced after an order is placed.
Refunds and Exchanges
Once your return has been received and inspected, we will notify you and arrange any refund due to your original payment method.
We aim to process eligible refunds within 3–4 working days of receipt and inspection. Your payment provider may require additional time to credit your account.
If you would prefer an exchange, please contact our customer care team to discuss the available options.
Your Consumer Rights
Our extended returns promise is offered in addition to your statutory rights. Nothing in this policy affects your rights where jewellery is faulty, damaged, not as described or where statutory cancellation rights apply.