Delivery & Returns

At Lily Arkwright, we want you to feel completely confident when choosing your jewellery. That's why we're proud to offer free worldwide delivery and returns, together with a 50-day money-back guarantee on eligible purchases.

Delivery Timescales

Each piece of Lily Arkwright jewellery is prepared with care before dispatch.

We aim to dispatch most orders within 7–28 days. Certain bespoke designs and more intricate pieces may require 5–6 weeks. If your order is particularly urgent, please contact our customer care team and we'll do our best to accommodate your requirements.

Once your order has been dispatched, estimated delivery times are:

• UK: Next working day

• Europe: 2–5 working days

• US & Canada: 3–5 working days

• Rest of the World: Typically 3–5 working days

All orders are dispatched using our nominated couriers, with full insurance and a signature required upon delivery.

Our 50-Day Returns Promise

We understand that choosing a special piece of jewellery is an important decision. Our 50-day money-back guarantee gives you the reassurance and flexibility to shop with confidence.

Eligible purchases can be returned within 50 days of delivery, with complimentary return postage worldwide.

To qualify for our extended returns guarantee, jewellery must be unworn, in its original condition and returned with all original packaging and relevant certificates.

How to Arrange a Return

Returning your jewellery is straightforward.

Please email hello@lilyarkwright.com to request a Returns Number (RN). Our customer care team will provide instructions for returning your jewellery securely, including arrangements for complimentary return postage.

Please retain proof of postage until your return has been received and processed.

Returns Conditions

Certain engraved, personalised or genuinely bespoke pieces may be excluded from change-of-mind returns where permitted by law.

For orders exceeding £15,000, the change-of-mind returns period is 14 days rather than 50 days, without affecting your statutory rights.

These conditions do not affect any applicable statutory cancellation rights or your rights concerning faulty or misdescribed goods.

For assistance with delivery, returns or exchanges, please contact hello@lilyarkwright.com.