The Lily Arkwright Promise - We've got you Covered
At Lily Arkwright, we believe every customer deserves complete confidence when choosing their perfect engagement ring. From your first consultation to a lifetime of wear, we’ve built our services around one clear promise - to take care of you every step of the way.
Here’s what you can always expect as part of The Lily Arkwright Promise.
Free Worldwide Delivery
We’re proud to offer free, fully insured worldwide delivery on every order.
Each piece is carefully packaged and dispatched from our Manchester Head Office, ensuring it arrives safely and beautifully presented with no hidden customs, duties, or extra fees. All our parcels are sent in discreet packaging so you can have peace of mind that no surprises will be ruined.
Don't want your order posted? We also have showrooms in London and Manchester so you can collect your order instead.
Whether you’re in London, New York, or Sydney, the price you see is the price you pay.
50-Day Returns
We know that choosing a piece of fine jewellery is a big decision. That’s why we offer a 50-day money-back guarantee on all standard purchases, giving you time to make sure it’s absolutely perfect.
Returns are completely free and fully insured, wherever you are in the world. Simply contact our team within 50 days of delivery, and we’ll guide you through the process.
1-Year Free Resizing
If your ring doesn’t fit quite right, don’t worry, we include a complimentary resizing service for up to one year after you receive it because Your comfort and confidence matter to us.
Our expert craftsmen will carefully adjust your ring to the perfect fit and return it beautifully cleaned and polished.
Free Lifetime Warranty
Every Lily Arkwright piece is crafted with care and precision and we stand by that craftsmanship for life.
Our Lifetime Manufacturing Warranty covers all manufacturing and processing defects, giving you lasting reassurance that your jewellery has been made to the highest standards.
It’s our way of saying: your ring isn’t just for today, it’s for a lifetime. For full terms and conditions CLICK HERE or contact a member of our team if you have any questions.
Free Lifetime Diamond Upgrade
We understand that milestones evolve, and sometimes, so should your jewellery.
With our Lifetime Diamond Upgrade, you can trade in your original natural or lab-grown diamond at any point in the future and receive credit towards a new diamond of greater value.
Whether you’re celebrating an anniversary or simply ready for something new, your ring grows with you, a promise that few jewellers can match.
Flexible Finance Options
We want everyone to experience the beauty of fine jewellery without compromise.
That’s why we offer a range of flexible payment options, including Klarna, Shop Pay, PayPal Pay in 3, and Dopple allowing you to spread the cost in a way that suits you best.
Our Promise to You
At Lily Arkwright, we don’t just sell jewellery, we create pieces designed to be loved for a lifetime.
Every service, policy, and promise we make exists to ensure your experience is as seamless and reassuring as possible.
Because when you choose Lily Arkwright, we’ve got you covered.