January 17, 2020
Philip Dawson discusses customer-focused technology with CO—
News date:
CO—, the U.S. Chamber of Commerce's business publication, featured Philip Dawson, our managing director, in Nicole Fallon's article on small-business technology.
Making technology useful for customers
Philip discussed the potential of artificial intelligence to help answer questions online. The article described a machine-learning chat system being developed at the time, rather than a service already launched.
“We truly believe that investing in technology can bring about a meaningful and positive customer experience.”
Philip Dawson, speaking to CO—.
Read the contribution
Read Philip's comments in the CO— article.
This article records our contribution in 2020, not the availability of a particular service today. For help with jewellery or an order, our contact page lists the ways to reach us.