Reviews

Believe the hype! We're committed to the very best service possible, don't take our word for it, listen to our previous customers. We publish all our Lily Arkwright reviews for our collections including popular moissanite and lab diamond engagement rings.
Based on 257 reviews
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Stunning Ring and She Said Yes!

Went for a custom shape stone on this ring, platinum band and it is amazing, fiancée is over the moon! Amazing customer service and intricate detail, can't recommend lily arkwright enough

Hi Thank you so much for your lovely review. Elsa loved assisting you with producing your stunning bespoke design. Our bespoke service means we can produce the ring of your dreams. We hope we can be of service to you again in the future. Lily Arkwright - UK Hallmarked, Assay Assured Online Jewellery Retailer, Moissanite, Lab Diamond & Gemstones Fine Jewellery, Global Shipping & 0% Interest Free Payments Available.
Stunning

My partner popped the question on Christmas day 2019. He got the ring oh so right. Simple, sparkling and stunning. He advised me that the shop had been very helpful and also had the ring delivered sooner than predicted in order for it to get here on time. I cannot wait for us to visit the store together to choose our wedding rings

Hi Louisa Congratulations on your engagement, and thank you very much for leaving us such a lovely review. The Lillie is such a stunning, simple and elegant ring so your partner made an excellent choice and we are so pleased you love it. We look forward to helping you choose your wedding rings in the future. Lily Arkwright - UK Hallmarked, Assay Assured Online Jewellery Retailer, Moissanite, Lab Diamond & Gemstones Fine Jewellery, Global Shipping & 0% Interest Free Payments Available.
Excellent service and beautiful ring

Recently ordered a caseada halo ring with a few changes. We got amazing help and the ring looked better thannwe imagined it would.

Hi Rebecca, Your custom Caseada halo ring is nothing short of spectacular! From the whole Lily Arkwright team, we are so pleased to have been of service to you, and we hope to be of service again in the future. Lily Arkwright - UK Hallmarked, Assay Assured Online Jewellery Retailer, Moissanite, Lab Diamond & Gemstones Fine Jewellery, Global Shipping & 0% Interest Free Payments Available.
Beautiful ring. Classy and stunning

My fiancé proposed with this ring (1.2) and it is simply stunning!

Thank you so much for selecting Lily Arkwright for such an important purchase and writing a product review. Lily Arkwright - UK Hallmarked, Assay Assured Online Jewellery Retailer, Moissanite, Lab Diamond & Gemstones Fine Jewellery, Global Shipping & 0% Interest Free Payments Available.
Brillaint

Lauren has been brilliant helping my fiancé and I choose our wedding bands.

Thank you so much for selecting Lily Arkwright for such an important purchase and writing a product review. Lily Arkwright - UK Hallmarked, Assay Assured Online Jewellery Retailer, Moissanite, Lab Diamond & Gemstones Fine Jewellery, Global Shipping & 0% Interest Free Payments Available.
perfect engagement ring

The whole experience of meeting the Lily Arkwright Team to select a moissanite stones, look at the incredible selection of ring ideas and ultimately design the perfect engagement ring for my fiancée was an absolute delight. I was incredibly nervous selecting the ring as I wanted to get it right. Overall really happy and would reccomend.

Thank you so much for selecting Lily Arkwright for such an important purchase and writing a product review. Lily Arkwright - UK Hallmarked, Assay Assured Online Jewellery Retailer, Moissanite, Lab Diamond & Gemstones Fine Jewellery, Global Shipping & 0% Interest Free Payments Available.
incredible customer service

My advice to you is to forget about high street jewellers. If you want incredible customer service and value for money then buy online. My partner bought my ring from Lily Arkwright and praised thier service.

Thank you so much for selecting Lily Arkwright for such an important purchase and writing a product review. Lily Arkwright - UK Hallmarked, Assay Assured Online Jewellery Retailer, Moissanite, Lab Diamond & Gemstones Fine Jewellery, Global Shipping & 0% Interest Free Payments Available.
Good comms, good advice

Good comms, good advice, and most important a great service provided. My partner picked a ring and was over the moon with the service.

Thank you so much for selecting Lily Arkwright for such an important purchase and writing a product review. Lily Arkwright - UK Hallmarked, Assay Assured Online Jewellery Retailer, Moissanite, Lab Diamond & Gemstones Fine Jewellery, Global Shipping & 0% Interest Free Payments Available.
5 star service

If you're looking around and feeling a bit lost with the process definitely check this place out! 5 star service, brilliant.

Thank you so much for selecting Lily Arkwright for such an important purchase and writing a product review. Lily Arkwright - UK Hallmarked, Assay Assured Online Jewellery Retailer, Moissanite, Lab Diamond & Gemstones Fine Jewellery, Global Shipping & 0% Interest Free Payments Available.
great company

What an great company! I was in desperate need to receive my ring on a certain date and Jennifer and Kate went above and beyond in order to accommodate me. The ring itself was beautiful, and the photographs online do not do their products justice. I would recommend this company for anyone looking for ethical jewellery and once again commend them for their great customer service.

Thank you so much for selecting Lily Arkwright for such an important purchase and writing a product review. Lily Arkwright - UK Hallmarked, Assay Assured Online Jewellery Retailer, Moissanite, Lab Diamond & Gemstones Fine Jewellery, Global Shipping & 0% Interest Free Payments Available.

Ring is absolutely stunning, thank you

Hi Morgan We are so pleased you love the ring and chose Lily Arkwright for such a special purchase. We hope we can be of service to you again in the future. Lily Arkwright - UK Hallmarked, Assay Assured Online Jewellery Retailer, Moissanite, Lab Diamond & Gemstones Fine Jewellery, Global Shipping & 0% Interest Free Payments Available
1ct platinum Grace ring

Whenever i buy something important i always do exhaustive research and this is what I did when looking for an ethical engagement ring. I could not find anywhere that could best lily arkwright in quality of goods, customer service or value for money. The customer service I received was first class and made me feel confident during my purchase. Now that the ring is here im happy to say I was right with my choice. Could not be happier and will be coming to lily arkwright for the wedding rings also. So happy

Hi Adam Thank you so much for your lovely review and your compliments regarding our customer service. We're so pleased you are happy with the ring. We pride ourselves on our ethically sourced engagement rings and the Grace ring is such a stunning choice. We look forward to helping you choose your wedding rings! Lily Arkwright - UK Hallmarked, Assay Assured Online Jewellery Retailer, Moissanite, Lab Diamond & Gemstones Fine Jewellery, Global Shipping & 0% Interest Free Payments Available
Perfect

My fiancée loved it. It's so perfect and when I proposed she obviously said yes! But the ring Is amazing and I would recommend it to anyone. Thank you

Hi Ryan, We are made up to hear that your fiancée loves her stunning solitaire ring. We really do pride ourselves on providing an extra special purchase and look forward to being of service again in the future. Lily Arkwright - UK Hallmarked, Assay Assured Online Jewellery Retailer, Moissanite, Lab Diamond & Gemstones Fine Jewellery, Global Shipping & 0% Interest Free Payments Available
Kinsey

l received the order next day in well precented & secure packaging. The stones are exactly as advertised & match perfectly. My wife is thrilled & impressed. Would certainly order from you again.

Hi Kevin, Thank you for leaving us your review of your special Lily Arkwright purchase and the service you had received. We are so happy to hear that your wife loves her stunning new sparkle! We look forward to being of service again in the future. Lily Arkwright - UK Hallmarked, Assay Assured Online Jewellery Retailer, Moissanite, Lab Diamond & Gemstones Fine Jewellery, Global Shipping & 0% Interest Free Payments Available
Engagement ring

Absolutely stunning and a perfect fit. She was overwhelmed by the beauty of the stones.

Hi Wayne, Thank you so much for taking the time to leave us your very kind 5 star review! We are so pleased to hear that your stunning trilogy ring is a perfect fit. and we look forward to being of service again in the near future. Lily Arkwright - UK Hallmarked, Assay Assured Online Jewellery Retailer, Moissanite, Lab Diamond & Gemstones Fine Jewellery, Global Shipping & 0% Interest Free Payments Available
Absolutely Beautifull

It is a rare thing today to receive excellent customer service. From the very first telephone conversation to receiving my amazing jewellery the Lily Arkwright team have been amazing, very informative , helpful and very friendly.
Do not hesitate to purchase from this professional and stunning collection.

Hi Jane, It really is our absolute pleasure, we are incredibly delighted to offer our assistance with your special and stunning purchases and we really look forward to being in touch again soon. Lily Arkwright - UK Hallmarked, Assay Assured Online Jewellery Retailer, Moissanite, Lab Diamond & Gemstones Fine Jewellery, Global Shipping & 0% Interest Free Payments Available
Perfect ring and amazing service

We have a 1ct / I Lab Diamond in yellow gold and it looks amazing! My partner is really happy with it and it’s great to know that the diamond is ethical

The service we received from Lily Arkwright was also amazing. They answered all my questions very quickly and after placing my order they called me to let me know that there would unfortunately be a slight delay due to that particular band being out of stock - this was really courteous and helped me plan accordingly.

After receiving the ring we needed to send it back for a resize and a slight exchange on the diamond. This process was really easy and Lily Arkwright were more than happy to help and make sure that the ring was perfect.

Hi Joel, We absolutely pride ourselves on providing conflict free fine jewellery and understand the importance of such a sentimental purchase, we always aim to provide a service that makes your experience an easy and effortless one. I am so pleased to hear that your partner is made up with your stunning solitaire selection and we look forward to being of service again. Lily Arkwright - UK Hallmarked, Assay Assured Online Jewellery Retailer, Moissanite, Lab Diamond & Gemstones Fine Jewellery, Global Shipping & 0% Interest Free Payments Available.
Beautiful Ring

I took the opportunity to travel to the show room. The customer care was first class at all times and I was taken through the range before choosing a beautiful 1.5 carat brilliant cut engagement ring. Do not hesitate to look at these products - they are amazing and great value

Hi James, Thank you so much for your feedback! We are so pleased that you had taken advantage of our showroom facility, it was so lovely to be of service to you in person, and we are so happy to have been of assistance with selecting your stunning channel set solitaire ring. We look forward to being of service again. Lily Arkwright - UK Hallmarked, Assay Assured Online Jewellery Retailer, Moissanite, Lab Diamond & Gemstones Fine Jewellery, Global Shipping & 0% Interest Free Payments Available.
Eden engagement ring

My now fiancé surprised me with this ring and I absolutely love it. The ring is great quality and so pretty I can be more happier 🤩♥️. My fiancé said the customer service was very good and helpful. Highly recommended 💯💯💯

Hi Lenka,

Thank you so much for sharing your stunning photographs of your special Lily Arkwright ring. We really do pride ourselves on providing quality products matched with quality service and it really means a lot to us that you would take the time out of your day to express your joy with the service we are passionate to provide.

We look forward to being of service again.

Lily Arkwright - UK Hallmarked, Assay Assured Online Jewellery Retailer, Moissanite, Lab Diamond & Gemstones Fine Jewellery, Global Shipping & 0% Interest Free Payments Available.

5*

Cannot fault the service my partner and I received from Lily Arkwright staff. I'm so glad I found them. Right from the beginning we were met with friendly and professional LA representatives who were very helpful and knowledgeable. They made us feel at ease. We felt comfortable asking all the questions we had for them along the process! We at no point felt pressured....they were there through whole process, very quick response time to emails which was very reassuring to know that this important decision and subsequent purchase was safe in their hands.
Now the ring......oh the ring......I'm absolutely in love with the ring!! Its absolutely stunning and couldnt have asked for more.....thank you so much to all the staff at LA. You have done a wonderful job and I would highly recommend you to others.

Hi Kate, Thank you so much for such lovely feedback. We are so humbled to hear about how passionate you are about the Lily Arkwright experience we provide and I am so happy that our expert Bespoke team were able to assist you with bringing your stunning made to order ring to life. We look forward to being of service again. Lily Arkwright - UK Hallmarked, Assay Assured Online Jewellery Retailer, Moissanite, Lab Diamond & Gemstones Fine Jewellery, Global Shipping & 0% Interest Free Payments Available.
Delighted, excellent!

Fantastic service from order to delivery. Even with a tiny delay I was kept updated and then the new delivery update was spot on. The ring is superb and my fiancée is over the moon with it.

Hi Fabrice, From the whole Lily Arkwright team we too are delighted to have been of service to you, we really do pride ourselves on providing an easy and enjoyable engagement ring shopping experience. So pleased to hear that your fiancée loves her stunning solitaire ring, so do we! We look forward to being of service again. Lily Arkwright - UK Hallmarked, Assay Assured Online Jewellery Retailer, Moissanite, Lab Diamond & Gemstones Fine Jewellery, Global Shipping & 0% Interest Free Payments Available.
Better than I expected

Was provided with swift responses to every question and the ring looks more beautiful than I could have imagined. Thank you to the team at Lily Arkwright

Hi Mr H,

I am so pleased to hear that our Jewellery Consultancy Team had made your special purchase an easy and enjoyable one. Your solitaire ring is truly stunning and it was a pleasure to be of service to you.

We look forward to being of service again.

Lily Arkwright - UK Hallmarked, Assay Assured Online Jewellery Retailer, Moissanite, Lab Diamond & Gemstones Fine Jewellery, Global Shipping & 0% Interest Free Payments Available.

Beautiful ring

I ordered mine in a half carat in white gold and its stunning. Sparkles in the sun so beautifully and I've received so many compliments

I wanted a ring that was a bit different to the standard diamond. I love that moissanite is ethically made and rarer than diamond! The price is so much better and now I dont have to choose between a beautiful, bespoke engagement ring and spending a huge chunk of our savings!

I needed the ring urgently and Lily Arkwright had my ring delivered in less than 5 working days. I couldn't recommend them enough and I'll be back for my wedding band :)

Hi Louise, Thank you so much for your kind feedback. Your photograph is beautiful, thank you so much for sharing this with us. It is so important to us that your jewellery is ethically sourced and conflict free and we understand how important it is that you receive your special purchase in good time. We look forward to being of service again. Lily Arkwright - UK Hallmarked, Assay Assured Online Jewellery Retailer, Moissanite, Lab Diamond & Gemstones Fine Jewellery, Global Shipping & 0% Interest Free Payments Available.
Absolutely beautiful!

This was my first purchase from Lily Arkwright. My ring arrived today and it absolutely did not disappoint....beautiful, beautiful, beautiful, can't really say anymore. It was extremely well packaged in a very high end ring box, the staff I dealt with (Sara) were amazing at putting my mind at ease and keeping me updated on my ring's progress. Thank you everyone, it's just what I was looking for, and looks even better than a Tiffany ring!

Hi Lindsey, Thank you so much for your kind feedback we are truly so pleased to have been of service to you, and it really makes our day to hear how happy you are with your absolutely stunning solitaire ring choice! It is so important that we ensure the service we provide makes your special purchase an easy and enjoyable one. We look forward to hearing from you again soon. Lily Arkwright - UK Hallmarked, Assay Assured Online Jewellery Retailer, Moissanite, Lab Diamond & Gemstones Fine Jewellery, Global Shipping & 0% Interest Free Payments Available.
Amazing bespoke design service

Amazing customer service experience. I was helped through the design process every step of the way, and have been able to create the perfect ring. Really attentive and caring staff, specifically Elsa, who took care of everything throughout the whole process.

Hi Philip, Thank you so much for leaving a review on your Bespoke experience at Lily Arkwright. We are so pleased to have been given the opportunity to bring your vision to life. I have passed your kind words on to Elsa who is truly happy to have been of service to you. We look forward to hearing from you again soon. Lily Arkwright - UK Hallmarked, Assay Assured Online Jewellery Retailer, Moissanite, Lab Diamond & Gemstones Fine Jewellery, Global Shipping & 0% Interest Free Payments Available.