Reviews

Believe the hype! We're committed to the very best service possible, don't take our word for it, listen to our previous customers. We publish all our Lily Arkwright reviews for our collections including popular moissanite and lab diamond engagement rings.
Based on 153 reviews
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Perfect

My fiancée loved it. It's so perfect and when I proposed she obviously said yes! But the ring Is amazing and I would recommend it to anyone. Thank you

Hi Ryan, We are made up to hear that your fiancée loves her stunning solitaire ring. We really do pride ourselves on providing an extra special purchase and look forward to being of service again in the future. Lily Arkwright - UK Hallmarked, Assay Assured Online Jewellery Retailer, Moissanite, Lab Diamond & Gemstones Fine Jewellery, Global Shipping & 0% Interest Free Payments Available
Kinsey

l received the order next day in well precented & secure packaging. The stones are exactly as advertised & match perfectly. My wife is thrilled & impressed. Would certainly order from you again.

Hi Kevin, Thank you for leaving us your review of your special Lily Arkwright purchase and the service you had received. We are so happy to hear that your wife loves her stunning new sparkle! We look forward to being of service again in the future. Lily Arkwright - UK Hallmarked, Assay Assured Online Jewellery Retailer, Moissanite, Lab Diamond & Gemstones Fine Jewellery, Global Shipping & 0% Interest Free Payments Available
Engagement ring

Absolutely stunning and a perfect fit. She was overwhelmed by the beauty of the stones.

Hi Wayne, Thank you so much for taking the time to leave us your very kind 5 star review! We are so pleased to hear that your stunning trilogy ring is a perfect fit. and we look forward to being of service again in the near future. Lily Arkwright - UK Hallmarked, Assay Assured Online Jewellery Retailer, Moissanite, Lab Diamond & Gemstones Fine Jewellery, Global Shipping & 0% Interest Free Payments Available
Absolutely Beautifull

It is a rare thing today to receive excellent customer service. From the very first telephone conversation to receiving my amazing jewellery the Lily Arkwright team have been amazing, very informative , helpful and very friendly.
Do not hesitate to purchase from this professional and stunning collection.

Hi Jane, It really is our absolute pleasure, we are incredibly delighted to offer our assistance with your special and stunning purchases and we really look forward to being in touch again soon. Lily Arkwright - UK Hallmarked, Assay Assured Online Jewellery Retailer, Moissanite, Lab Diamond & Gemstones Fine Jewellery, Global Shipping & 0% Interest Free Payments Available
Perfect ring and amazing service

We have a 1ct / I Lab Diamond in yellow gold and it looks amazing! My partner is really happy with it and it’s great to know that the diamond is ethical

The service we received from Lily Arkwright was also amazing. They answered all my questions very quickly and after placing my order they called me to let me know that there would unfortunately be a slight delay due to that particular band being out of stock - this was really courteous and helped me plan accordingly.

After receiving the ring we needed to send it back for a resize and a slight exchange on the diamond. This process was really easy and Lily Arkwright were more than happy to help and make sure that the ring was perfect.

Hi Joel, We absolutely pride ourselves on providing conflict free fine jewellery and understand the importance of such a sentimental purchase, we always aim to provide a service that makes your experience an easy and effortless one. I am so pleased to hear that your partner is made up with your stunning solitaire selection and we look forward to being of service again. Lily Arkwright - UK Hallmarked, Assay Assured Online Jewellery Retailer, Moissanite, Lab Diamond & Gemstones Fine Jewellery, Global Shipping & 0% Interest Free Payments Available.
Beautiful Ring

I took the opportunity to travel to the show room. The customer care was first class at all times and I was taken through the range before choosing a beautiful 1.5 carat brilliant cut engagement ring. Do not hesitate to look at these products - they are amazing and great value

Hi James, Thank you so much for your feedback! We are so pleased that you had taken advantage of our showroom facility, it was so lovely to be of service to you in person, and we are so happy to have been of assistance with selecting your stunning channel set solitaire ring. We look forward to being of service again. Lily Arkwright - UK Hallmarked, Assay Assured Online Jewellery Retailer, Moissanite, Lab Diamond & Gemstones Fine Jewellery, Global Shipping & 0% Interest Free Payments Available.
Eden engagement ring

My now fiancé surprised me with this ring and I absolutely love it. The ring is great quality and so pretty I can be more happier 🤩♥️. My fiancé said the customer service was very good and helpful. Highly recommended 💯💯💯

Hi Lenka,

Thank you so much for sharing your stunning photographs of your special Lily Arkwright ring. We really do pride ourselves on providing quality products matched with quality service and it really means a lot to us that you would take the time out of your day to express your joy with the service we are passionate to provide.

We look forward to being of service again.

Lily Arkwright - UK Hallmarked, Assay Assured Online Jewellery Retailer, Moissanite, Lab Diamond & Gemstones Fine Jewellery, Global Shipping & 0% Interest Free Payments Available.

5*

Cannot fault the service my partner and I received from Lily Arkwright staff. I'm so glad I found them. Right from the beginning we were met with friendly and professional LA representatives who were very helpful and knowledgeable. They made us feel at ease. We felt comfortable asking all the questions we had for them along the process! We at no point felt pressured....they were there through whole process, very quick response time to emails which was very reassuring to know that this important decision and subsequent purchase was safe in their hands.
Now the ring......oh the ring......I'm absolutely in love with the ring!! Its absolutely stunning and couldnt have asked for more.....thank you so much to all the staff at LA. You have done a wonderful job and I would highly recommend you to others.

Hi Kate, Thank you so much for such lovely feedback. We are so humbled to hear about how passionate you are about the Lily Arkwright experience we provide and I am so happy that our expert Bespoke team were able to assist you with bringing your stunning made to order ring to life. We look forward to being of service again. Lily Arkwright - UK Hallmarked, Assay Assured Online Jewellery Retailer, Moissanite, Lab Diamond & Gemstones Fine Jewellery, Global Shipping & 0% Interest Free Payments Available.
Delighted, excellent!

Fantastic service from order to delivery. Even with a tiny delay I was kept updated and then the new delivery update was spot on. The ring is superb and my fiancée is over the moon with it.

Hi Fabrice, From the whole Lily Arkwright team we too are delighted to have been of service to you, we really do pride ourselves on providing an easy and enjoyable engagement ring shopping experience. So pleased to hear that your fiancée loves her stunning solitaire ring, so do we! We look forward to being of service again. Lily Arkwright - UK Hallmarked, Assay Assured Online Jewellery Retailer, Moissanite, Lab Diamond & Gemstones Fine Jewellery, Global Shipping & 0% Interest Free Payments Available.
Better than I expected

Was provided with swift responses to every question and the ring looks more beautiful than I could have imagined. Thank you to the team at Lily Arkwright

Hi Mr H,

I am so pleased to hear that our Jewellery Consultancy Team had made your special purchase an easy and enjoyable one. Your solitaire ring is truly stunning and it was a pleasure to be of service to you.

We look forward to being of service again.

Lily Arkwright - UK Hallmarked, Assay Assured Online Jewellery Retailer, Moissanite, Lab Diamond & Gemstones Fine Jewellery, Global Shipping & 0% Interest Free Payments Available.

Beautiful ring

I ordered mine in a half carat in white gold and its stunning. Sparkles in the sun so beautifully and I've received so many compliments

I wanted a ring that was a bit different to the standard diamond. I love that moissanite is ethically made and rarer than diamond! The price is so much better and now I dont have to choose between a beautiful, bespoke engagement ring and spending a huge chunk of our savings!

I needed the ring urgently and Lily Arkwright had my ring delivered in less than 5 working days. I couldn't recommend them enough and I'll be back for my wedding band :)

Hi Louise, Thank you so much for your kind feedback. Your photograph is beautiful, thank you so much for sharing this with us. It is so important to us that your jewellery is ethically sourced and conflict free and we understand how important it is that you receive your special purchase in good time. We look forward to being of service again. Lily Arkwright - UK Hallmarked, Assay Assured Online Jewellery Retailer, Moissanite, Lab Diamond & Gemstones Fine Jewellery, Global Shipping & 0% Interest Free Payments Available.
Absolutely beautiful!

This was my first purchase from Lily Arkwright. My ring arrived today and it absolutely did not disappoint....beautiful, beautiful, beautiful, can't really say anymore. It was extremely well packaged in a very high end ring box, the staff I dealt with (Sara) were amazing at putting my mind at ease and keeping me updated on my ring's progress. Thank you everyone, it's just what I was looking for, and looks even better than a Tiffany ring!

Hi Lindsey, Thank you so much for your kind feedback we are truly so pleased to have been of service to you, and it really makes our day to hear how happy you are with your absolutely stunning solitaire ring choice! It is so important that we ensure the service we provide makes your special purchase an easy and enjoyable one. We look forward to hearing from you again soon. Lily Arkwright - UK Hallmarked, Assay Assured Online Jewellery Retailer, Moissanite, Lab Diamond & Gemstones Fine Jewellery, Global Shipping & 0% Interest Free Payments Available.
Amazing bespoke design service

Amazing customer service experience. I was helped through the design process every step of the way, and have been able to create the perfect ring. Really attentive and caring staff, specifically Elsa, who took care of everything throughout the whole process.

Hi Philip, Thank you so much for leaving a review on your Bespoke experience at Lily Arkwright. We are so pleased to have been given the opportunity to bring your vision to life. I have passed your kind words on to Elsa who is truly happy to have been of service to you. We look forward to hearing from you again soon. Lily Arkwright - UK Hallmarked, Assay Assured Online Jewellery Retailer, Moissanite, Lab Diamond & Gemstones Fine Jewellery, Global Shipping & 0% Interest Free Payments Available.
Best products and service ever!!

I received an excellent service from the team at Lily Arkwright. I was confused on the size of the stone I wanted so I placed an order for both and the stones were sent out to me to be inspected. Once I returned them, I was refunded and the ring in choice of stone was ordered to be made for me. It arrived and I couldn’t be happier. Thanks so much Ellie and Sara.

Hi Linda, Thank you so much for your kind feedback and photographs. It truly is our pleasure, and your Evalina solitaire looks truly stunning on you! We really do understand how much of a special purchase this is and so we always do our best to make sure your purchase is an easy and enjoyable one. We look forward to hearing from you again soon. Lily Arkwright - UK Hallmarked, Assay Assured Online Jewellery Retailer, Moissanite, Lab Diamond & Gemstones Fine Jewellery, Global Shipping & 0% Interest Free Payments Available.

Beautifull solitaire ring, with a thinnner ring, it would be perfect

Hi Guizonne, Thank you for your feedback, your Florence ring is a stunning choice and we are so pleased to have been of assistance to you with this special purchase. We do hold a selection of petite engagement rings and we are able to produce custom orders as part of our Bespoke offering. We look forward to hearing from you again soon. Lily Arkwright - UK Hallmarked, Assay Assured Online Jewellery Retailer, Moissanite, Lab Diamond & Gemstones Fine Jewellery, Global Shipping & 0% Interest Free Payments Available.
Excellent Experience

Beautiful products, simple interface for ordering and great customer service / support. Product arrived when expected and quality exceeded expectations.

Thank you

Hi Mark, Thank you so much for such lovely feedback. I am so pleased to hear that you had enjoyed your Lily Arkwright experience, we always aim to make such a special purchase as effortless as possible. We look look forward to hearing from you again soon. Lily Arkwright - UK Hallmarked, Assay Assured Online Jewellery Retailer, Moissanite, Lab Diamond & Gemstones Fine Jewellery, Global Shipping & 0% Interest Free Payments Available.
Phone guidende

Thanks to Sara for speaking with me on the phone and guide me through the many options and finding the right ring, gem and size.

Now the only other thing is for my girlfriend to say yes in Egypt at the start of november :)

Hi Sebastian, Thank you so much for leaving us such positive feedback from your Lily Arkwright experience, we are so pleased to have been able to assist you with such a special purchase. We look look forward to hearing from you again soon. Lily Arkwright - UK Hallmarked, Assay Assured Online Jewellery Retailer, Moissanite, Lab Diamond & Gemstones Fine Jewellery, Global Shipping & 0% Interest Free Payments Available.
Excellent service, beautiful review

I was looking for an engagement ring and found the perfect one on Lily Arkwright.
Since it was pretty urgent, the team really did everything they could, including priority service and delivery. The proposal was wonderful, with the perfect ring to finish.

Hi Zowie, Thank you so much for your ever so lovely review. Massive congratulations from the whole Lily Arkwright team! We know how important it is to receive such a special purchase in good time and so pleased to have been of service to you with this. We look look forward to hearing from you again soon. Lily Arkwright - UK Hallmarked, Assay Assured Online Jewellery Retailer, Moissanite, Lab Diamond & Gemstones Fine Jewellery, Global Shipping & 0% Interest Free Payments Available.
Emerald engagement ring

The staff were brilliant from the get go. There’s usually someone online you can chat to through the website but if you contact out of hours by email you get a verification email straight away and someone gets back to you the following day. I noticed their contact number was Manchester based so I called them and I was able to arrange an appointment to go into the showroom and look at the rings they have on offer. This was a 1 to 1 appointment and the staff were very attentive and knowledgeable giving really good advice and helping me choose the ideal ring. There’s no pressure with the sales and the aftercare has been second to none with Lily Arkwright resizing the ring free of charge and posting it back to me by special delivery. My fiancé loves it and I couldn’t find a ring as beautiful anywhere else. The stone also comes with a lifetime warranty for peace of mind. Thank you all at Lily Arkwright for making the experience so simple and enjoyable.

Hi Martin, Oh wow, thank you so much for such lovely feedback, you are both truly more than welcome! Our team are so passionate to provide a consistent service throughout and it really means so much that you felt at ease with your purchase, it is so important to us that your ring is perfect to you both. We look forward to hearing from you again soon. Lily Arkwright - UK Hallmarked, Assay Assured Online Jewellery Retailer, Moissanite, Lab Diamond & Gemstones Fine Jewellery, Global Shipping & 0% Interest Free Payments Available.
C
Bespoke Cushion Cut Solitaire Petite Band With Diamond Bridge
C.J.
Fantastic service and finished product!

I would highly recommend Lily Arkwright to anyone - Elsa dealt with my order from start to finish and she responded quickly to any queries I had and was extremely helpful. From receiving the prototype to getting the amazing finished product it was an extremely easy and stress free process. Beyond happy with the finished product.

Hi Chris, Thank you so much for your kind review. We are so pleased to hear that Elsa had helped make such a special purchase an easy and enjoyable one for you. We look look forward to hearing from you again soon. Lily Arkwright - UK Hallmarked, Assay Assured Online Jewellery Retailer, Moissanite, Lab Diamond & Gemstones Fine Jewellery, Global Shipping & 0% Interest Free Payments Available.
Beautiful Ring

Orderd the grace solitaire ring with a 5mm stone. Ring looks as described and was delivered fast! Very happy with the purchase!

Hi Laura, Thank you so much for taking the time to review your Lily Arkwright experience. We are so happy to have been of service to you and so pleased that you love your stunning Grace ring as much as we do! We look look forward to hearing from you again soon. Lily Arkwright - UK Hallmarked, Assay Assured Online Jewellery Retailer, Moissanite, Lab Diamond & Gemstones Fine Jewellery, Global Shipping & 0% Interest Free Payments Available.
Bespoke Design Service

Very happy with this service, very professional. Dealt with Lauren at the consultation, who was very patient, helpful and knowledgeable. Next person I have been dealing with was Elsa who again is very helpful and always replies to my emails very quickly. This professional approach helped me make my final decision on my ring design which I'm waiting for now and cannot wait to see the end result. Huge thank you to LA up to this point and I'm sure I'll be following up with another 5 star review on receipt of my beautifully designed engagement ring.

Hi Kate, Thank you so much for your kind words, we really do aim to provide a seamless and enjoyable experience so I am so pleased to hear that both Lauren and Elsa from our Bespoke team were able to achieve this for you. We look forward to getting your stunning ring out to you. Lily Arkwright - UK Hallmarked, Assay Assured Online Jewellery Retailer, Moissanite, Lab Diamond & Gemstones Fine Jewellery, Global Shipping & 0% Interest Free Payments Available
Fabulous

Fabulous

Hi Razvan, Thank you for taking the time to leave us a review, it means so much that you think so highly of the service that we are passionate to provide. We look look forward to being of service to you again in the near future. Lily Arkwright - UK Hallmarked, Assay Assured Online Jewellery Retailer, Moissanite, Lab Diamond & Gemstones Fine Jewellery, Global Shipping & 0% Interest Free Payments Available

Iris Round Charles & Colvard Moissanite Platinum Petite Channel Set

Hi Thomas, Thank you so much for your 5 star review! We are so pleased that you were happy with your Lily Arkwright experience. We look look forward to being of service to you again in the near future. Lily Arkwright - UK Hallmarked, Assay Assured Online Jewellery Retailer, Moissanite, Lab Diamond & Gemstones Fine Jewellery, Global Shipping & 0% Interest Free Payments Available
S
Sena Charles & Colvard Moissanite 18k White Gold Brilliant Round Earrings OLD
S.H.
Beautiful earrings - amazing customer service team

My overall experience with Lily Arkwright was fantastic. I contacted the customer service team to check whether I could receive the earrings on a specific day. The team couldn't be more attentive and helpful. I'm really impressed with the level of customer service.

The earrings are beautiful and I'm very happy with my new purchase. Thank you very much for everything.

Hi Selina, Thank you so much for such a lovely review of your Lily Arkwright experience! We are so pleased that you are made up with your stunning earrings, and so pleased to have been of assistance to you. It really means so much to us as a team, that we have provided you with a great service. We look look forward to being of service to you again in the near future. Lily Arkwright - UK Hallmarked, Assay Assured Online Jewellery Retailer, Moissanite, Lab Diamond & Gemstones Fine Jewellery, Global Shipping & 0% Interest Free Payments Available