Reviews

Believe the hype! We're committed to the very best service possible, don't take our word for it, listen to our previous customers. We publish all our Lily Arkwright reviews for our collections including popular moissanite and lab diamond engagement rings.
Based on 304 reviews
99%
(301)
1%
(3)
0%
(0)
0%
(0)
0%
(0)
Absolutely perfect in every way

My partner and I visited the Lily Arkwright showroom to try on the Giselle, but ended up falling in love with the simplicity of the Grace. Kate was so helpful and patient as I tried on various sizes of Moissanite stones. We settled on the 8mm Hearts & Arrows in yellow gold in the end! Shipping was very quick and customer service amazing from start to finish. I still can't believe how beautiful my ring is. I'm obsessed! Thank you so much xxx

Thank you so much for taking the time to review your Lily Arkwright purchase. Your feedback helps spread the Lily Arkwright message and helps us continually improve to offer the very best service.

Lily Arkwright - UK Hallmarked, Assay Assured Online Jewellery Retailer, Moissanite, Lab Diamond & Gemstones Fine Jewellery, Global Shipping & 0% Interest Free Payments Available.

Stunning!

Had such a great experience custom designing the ring! Didn’t feel rushed or pressured into anything and was made to feel I could make as many changes as I wanted. They went above and beyond with customer service! Even answering emails after then closing time! And the ring was even more stunning than I could have imagined! Will definitely be recommending your website to everyone! Jennifer was an absolute star and highly recommend her!! Thank you so much for making our experience a very positive and memorable one! Xxx

Thank you so much for taking the time to review your Lily Arkwright purchase. Your feedback helps spread the Lily Arkwright message and helps us continually improve to offer the very best service.

Lily Arkwright - UK Hallmarked, Assay Assured Online Jewellery Retailer, Moissanite, Lab Diamond & Gemstones Fine Jewellery, Global Shipping & 0% Interest Free Payments Available.

Classic and elegant

This is a lovely ring from every angle. The band is nice and solid and the details of the basket are fine and harmonious. I generally don't like cathedral settings but this is beautifully designed and isn't too tall. I opted for yellow gold and an 8x6 Forever One. The colours in the stone are gorgeous and the cut and polish are outstanding. The service was also fantastic, thank you so much!

Hi Caroline,

Thank you so much for taking the time to leave your lovely review of our Florence ring, it looks absolutely gorgeous on you!

We hope we can be of assistance to you again in future.

Lily Arkwright - UK Hallmarked, Assay Assured Online Jewellery Retailer, Moissanite, Lab Diamond & Gemstones Fine Jewellery, Global Shipping & 0% Interest Free Payments Available.

Stunning

This ring is absolutely beautiful , I haven't stop staring at it since I've had it on my finger. It sparkles so beautifully in the sunlight, it's just stunning! Couldn't be happier, thank you 😊

Hi Kd,

Thank you so much for taking the time to write this review, we're so pleased to have been of assistance. Our team were delighted to assist you and we look forward to being of service to you again in the future.

All our very best wishes

Lily Arkwright - UK Hallmarked, Assay Assured Online Jewellery Retailer, Moissanite, Lab Diamond & Gemstones Engagement Rings, Global Shipping & 0% Interest Free Payments

Top quality & super satisfied

The ring is gorgeous and the customer service is perfect!
A big thanks to the whole team!
If you are still considering to place an order, don't waste your time, GO ahead!
【P.S. Kate you are the best! ;-) 】

Hi!

Thank you so much for taking the time to write your fantastic review. Your Blush ring looks absolutely gorgeous and we are delighted to hear you're pleased with your ring and enjoyed your experience shopping with us.

We hope we can be of assistance again in the future.

Lily Arkwright - UK Hallmarked, Assay Assured Online Jewellery Retailer, Moissanite, Lab Diamond & Gemstones Fine Jewellery, Global Shipping & 0% Interest Free Payments Available.

Amazing ring & service

My fiancée and I were blown away by the service we received from Lily Arkwright. The production time was slightly longer than expected due to covid but we were kept updated. We debated the Juliet and Julietta for ages before deciding on Julietta and my fiancée says she's so glad she did. The slightly higher setting makes the moissanite look slightly bigger than other lower set rings we had seen in person without being bulky or so high that it snags. The platinum gives it a lovely weight too. My fiancée wanted to add this is a 1ct moissanite for reference for those in lockdown working out which size they'd like!

Hi Dan

Thank you for taking the time to leave a review and sharing a lovely picture of your stunning Julietta ring. The stone size looks absolutely perfect on your partner and I'm glad we could help you choose the right style.

We hope we can be of assistance again in the future.

Lily Arkwright - UK Hallmarked, Assay Assured Online Jewellery Retailer, Moissanite, Lab Diamond & Gemstones Fine Jewellery, Global Shipping & 0% Interest Free Payments Available.

Amazing!

This ring is absolutely perfect, and everything I could have asked for! The service was outstanding and we couldn't fault it. Thank you! A special thank you to Phillip for helping my now fiancé sort my dream ring!! :)

Hi Charlotte

Thank you so much for leaving your lovely review and sharing a beautiful picture of your stunning Viola ring. Huge congratulations to you both on your engagement. Your now fiancé made an excellent choice and Philip enjoyed helping him choose the perfect ring for you.

We do hope we can be of service to you again in the future.

Lily Arkwright - UK Hallmarked, Assay Assured Online Jewellery Retailer, Moissanite, Lab Diamond & Gemstones Fine Jewellery, Global Shipping & 0% Interest Free Payments Available.

Stunning ring

My partner proposed with this ring. He knew an ethical ring was important to me so opted for the moissanite centre stone. The sparkle this has is absolutely unreal and I get so many questions on where its from! The service recieved was excellent, I needed the ring resizing and this wasn't an issue. I wouldn't hesitate to buy from Lily Arkwright again :)

Hi Megan,

Thank you for taking the time to review your Lily Arkwright experience, we really appreciate your comments. We strive to offer the very best customer service possible and jewellery of only the highest standard. We can't wait to be of service again in the future .

Lily Arkwright - UK Hallmarked, Assay Assured Online Jewellery Retailer, Moissanite, Lab Diamond & Gemstones Fine Jewellery, Global Shipping & 0% Interest Free Payments Available.

Exemplary in every way

I had mulled over the thought of a moissanite ring for a long time. I’d considered lab diamonds, but my budget led me to look at J-K diamonds and I just wasn’t happy to compromise on the colour. I had then settled on a ring from the Charles and Colvard site, only to find huge UK shipping taxes added at the checkout! Not willing to pay the extra, I shopped around on google and found Lily Arkwright. A UK jeweller who used the Charles and Colvard stones.

I immediately got in touch with them via email to discuss different settings and different metals. All in all, I’m pretty sure we exchanged about 30 emails and I’m almost certain I must have bored Jennifer and Kate to tears. I felt like I was becoming a stalker or a creepy pen pal. However... every time they got back to me about my little questions - ‘can we remove this bit of the setting?’, ‘can I have a warmer stone?’, ‘could we make the band wider?’, ‘can you quote it in platinum and 9ct gold?’ - I can honestly say I got the most warm, engaging response I have ever had from any company. Bear in mind I manage communications and branding at a £10 million pound + turnover company, and I can honestly say that I have never felt such a valued customer anywhere. I felt they would have bent over backwards to make me happy.

The setting I ended up choosing was not one of my original choices (I picked Laina Rae initially), but instead one recommended to me by Kate, who suggested we could have it adapted into a lower setting to suit exactly what I was looking for. I wouldn’t have considered Lottie from the stock images, because I wanted something quite discreet and set low, but the final ring is EXACTLY what I was after.

For reference, I custom ordered Lottie in platinum with a GHI/near colourless Charles and Colvard hearts and arrows stone (7mm/1.31ct) in size Q. I like the warmth, it looks closer to a diamond that is in my budget. Plus the hearts and arrows cut helps tame some of the dazzling rainbow fire from a brilliant moissanite.

Would absolute recommend the people and the jewellery here 100%. Will be back for Aurelia in a few months. All my love to the team and everyone who helped me find the perfect ring. You truly are fantastic at your job.

Hi Heather,

Thank you very much for taking the time to write such a comprehensive review on your Lily Arkwright experience. We really try to go above and beyond for all our customers and provide an amazing experience fitting for such a special purchase. It's really gratifying for the whole team when we receive such a special review and it provides us with immense please and pride .

We look forward to being of service again in the future. Happy Christmas and many happy returns.

Lily Arkwright - UK Hallmarked, Assay Assured Online Jewellery Retailer, Moissanite, Lab Diamond & Gemstones Engagement Rings, Global Shipping & 0% Interest Free Payments

Perfect ring

Fantastic experience buying a engagement ring, customer service (Philip dealt with me) were great and helped keep updated throughout and a free upgrade to a bigger stone. The ring itself is great quality and has received many compliments. Would highly recommend the ring and Lily Arkwright to anyone thinking of purchasing a ring.

Hi Oliver

Thank you so much for leaving a review of your Lily Arkwright experience. Philip enjoyed helping you with your purchase and we are really pleased to hear you have been receiving lots of lovely compliments. Thank you so much for your recommendation.

Lily Arkwright - UK Hallmarked, Assay Assured Online Jewellery Retailer, Moissanite, Lab Diamond & Gemstones Fine Jewellery, Global Shipping & 0% Interest Free Payments Available.

I Love it so much!

My fiance got me a bespoke ring using this band but with an Oval mossanite, its absolutely stunning i love it, its so shiny and just perfect. I'd been suggesting lily arkright to him for a while so I'm glad he picked up on the hints :), the mossanite in the picture is a 2.10 oval incase anyone was wondering (the gem itself is quite big but I do think it looks a bit bigger in the picture)

Absolutely in love with it and can't stop looking at it :)

Hi Helen,

Thank you so much for leaving such a fabulous review and sharing such a spectacular photo! Amazing . Your ring looks stunning and we're so happy your future husband took your hints, congratulations from the whole team .

Lily Arkwright - UK Hallmarked, Assay Assured Online Jewellery Retailer, Moissanite, Lab Diamond & Gemstones Fine Jewellery, Global Shipping & 0% Interest Free Payments Available.

C
LOTTIE - 4 Prong Brilliant Round Moissanite 9K White Gold Tulip Solitaire
Carolynne Colgan
Stunning ring

This ring is absolutely gorgeous, I couldn't be happier with it 💕

Hi Carolynne,

Thank you so much for taking the time to write such an amazing review. We're so very happy you are pleased with your ring. Your photo looks gorgeous!

Lily Arkwright - UK Hallmarked, Assay Assured Online Jewellery Retailer, Moissanite, Lab Diamond & Gemstones Fine Jewellery, Global Shipping & 0% Interest Free Payments Available.

Absolutely beautiful

My ring arrived yesterday and is stunning, it far exceeds my expectations. I had to wait for it to be made but it was really worth waiting for. Jennifer was brilliant and kept me fully updated, which i really appreciated , it was ready early and arrived in lovely packaging. Thank you Lily Awkwright I will definitely point my husband in your direction again!!

Hi jennefer,

Thank you so much for taking the time to write such a lovely review. We're so very happy you are pleased with your ring and the value we offer, what an amazing husband . Your photo looks gorgeous!

Lily Arkwright - UK Hallmarked, Assay Assured Online Jewellery Retailer, Moissanite, Lab Diamond & Gemstones Fine Jewellery, Global Shipping & 0% Interest Free Payments Available.

Fabulous!

SO SO happy with my gorgeous ring! The ring itself is gorgeous and the stone is brilliant! The packaging is fantastic and the staff are super caring and helpful! I had a problem with my ring after nearly a year and the team at Lily Arkwirght are quick to sort it out! I really couldnt be happier!

Hi Scarlett,

Thank you for taking the time to write such an amazing review and your feedback. We really value your custom, best wishes from the whole team.

Your photos are amazing by the way! We look forward to being of service again in the future.

Lily Arkwright - UK Hallmarked, Assay Assured Online Jewellery Retailer, Moissanite, Lab Diamond & Gemstones Fine Jewellery, Global Shipping & 0% Interest Free Payments Available.

Stunning!

After deciding with my now fiancee that we would pick a moissanite engagement ring I found the Lulu and fell in love! Lily Arkwright were able to make one in rose gold and I now have the most beautiful dainty but super sparkly ring. Thank you Lily Arkwright!

Hi Samantha

Thank you very much for leaving a review. Your lovely Lulu ring is most certainly beautiful!
We do hope we can be of service to you again in the future.

Lily Arkwright - UK Hallmarked, Assay Assured Online Jewellery Retailer, Moissanite, Lab Diamond & Gemstones Fine Jewellery, Global Shipping & 0% Interest Free Payments Available.

Wow!

Great customer service!!!
The ring is out of this world! It fits perfectly and the fire of a moissanite is mind blowing! Thank you the team for giving me a ring for life! 🙏

Hi Caroline

Thank you so much for leaving a review. Your Juliet ring is certainly dazzling. We are so pleased you enjoyed your experience purchasing from Lily Arkwright and we do hope we can assist you again in the future.

Lily Arkwright - UK Hallmarked, Assay Assured Online Jewellery Retailer, Moissanite, Lab Diamond & Gemstones Fine Jewellery, Global Shipping & 0% Interest Free Payments Available.

Engagement ring

I showed my boyfriend the ring I wanted after thinking a lot about diamond vs moissanite and I felt the moissanite was right for us. I didn’t want a big stone and so I love my 5.5mm hearts and arrows cut! Had so many lovely compliments and the finish is beautiful I love the band so slim! So glad I picked this ring would not change it!

Hi Deb, Thank you so much for taking the time to write a review. Your ring looks absolutely stunning and we're thrilled you selected Lily Arkwright for such a special purchase. We look forward to being of service again .

Lily Arkwright - UK Hallmarked, Assay Assured Online Jewellery Retailer, Moissanite, Lab Diamond & Gemstones Fine Jewellery, Global Shipping & 0% Interest Free Payments Available.

Stunning Ring and She Said Yes!

Went for a custom shape stone on this ring, platinum band and it is amazing, fiancée is over the moon! Amazing customer service and intricate detail, can't recommend lily arkwright enough

Hi

Thank you so much for your lovely review. Elsa loved assisting you with producing your stunning bespoke design. Our bespoke service means we can produce the ring of your dreams. We hope we can be of service to you again in the future.

Lily Arkwright - UK Hallmarked, Assay Assured Online Jewellery Retailer, Moissanite, Lab Diamond & Gemstones Fine Jewellery, Global Shipping & 0% Interest Free Payments Available.

L
LILLIE - 6 Prong Knife Edge Round Moissanite 9k White Gold Solitaire
Louisa
Stunning

My partner popped the question on Christmas day 2019. He got the ring oh so right. Simple, sparkling and stunning. He advised me that the shop had been very helpful and also had the ring delivered sooner than predicted in order for it to get here on time. I cannot wait for us to visit the store together to choose our wedding rings

Hi Louisa

Congratulations on your engagement, and thank you very much for leaving us such a lovely review. The Lillie is such a stunning, simple and elegant ring so your partner made an excellent choice and we are so pleased you love it. We look forward to helping you choose your wedding rings in the future.

Lily Arkwright - UK Hallmarked, Assay Assured Online Jewellery Retailer, Moissanite, Lab Diamond & Gemstones Fine Jewellery, Global Shipping & 0% Interest Free Payments Available.

Excellent service and beautiful ring

Recently ordered a caseada halo ring with a few changes. We got amazing help and the ring looked better thannwe imagined it would.

Hi Rebecca,

Your custom Caseada halo ring is nothing short of spectacular! From the whole Lily Arkwright team, we are so pleased to have been of service to you, and we hope to be of service again in the future.

Lily Arkwright - UK Hallmarked, Assay Assured Online Jewellery Retailer, Moissanite, Lab Diamond & Gemstones Fine Jewellery, Global Shipping & 0% Interest Free Payments Available.

Beautiful ring. Classy and stunning

My fiancé proposed with this ring (1.2) and it is simply stunning!

Thank you so much for selecting Lily Arkwright for such an important purchase and writing a product review.

Lily Arkwright - UK Hallmarked, Assay Assured Online Jewellery Retailer, Moissanite, Lab Diamond & Gemstones Fine Jewellery, Global Shipping & 0% Interest Free Payments Available.

Eden engagement ring

My now fiancé surprised me with this ring and I absolutely love it. The ring is great quality and so pretty I can be more happier 🤩♥️. My fiancé said the customer service was very good and helpful. Highly recommended 💯💯💯

<p>Hi Lenka,</p>

<p>Thank you so much for sharing your stunning photographs of your special Lily Arkwright ring. We really do pride ourselves on providing quality products matched with quality service and it really means a lot to us that you would take the time out of your day to express your joy with the service we are passionate to provide.</p>

<p>We look forward to being of service again.</p>

<p>Lily Arkwright - UK Hallmarked, Assay Assured Online Jewellery Retailer, Moissanite, Lab Diamond &amp; Gemstones Fine Jewellery, Global Shipping &amp; 0% Interest Free Payments Available.</p>

K
BESPOKE - Cushion Cut Diamond Gallery Solitaire
Kate Connell
5*

Cannot fault the service my partner and I received from Lily Arkwright staff. I'm so glad I found them. Right from the beginning we were met with friendly and professional LA representatives who were very helpful and knowledgeable. They made us feel at ease. We felt comfortable asking all the questions we had for them along the process! We at no point felt pressured....they were there through whole process, very quick response time to emails which was very reassuring to know that this important decision and subsequent purchase was safe in their hands.
Now the ring......oh the ring......I'm absolutely in love with the ring!! Its absolutely stunning and couldnt have asked for more.....thank you so much to all the staff at LA. You have done a wonderful job and I would highly recommend you to others.

Hi Kate,

Thank you so much for such lovely feedback. We are so humbled to hear about how passionate you are about the Lily Arkwright experience we provide and I am so happy that our expert Bespoke team were able to assist you with bringing your stunning made to order ring to life.

We look forward to being of service again.

Lily Arkwright - UK Hallmarked, Assay Assured Online Jewellery Retailer, Moissanite, Lab Diamond & Gemstones Fine Jewellery, Global Shipping & 0% Interest Free Payments Available.

Beautiful ring

I ordered mine in a half carat in white gold and its stunning. Sparkles in the sun so beautifully and I've received so many compliments

I wanted a ring that was a bit different to the standard diamond. I love that moissanite is ethically made and rarer than diamond! The price is so much better and now I dont have to choose between a beautiful, bespoke engagement ring and spending a huge chunk of our savings!

I needed the ring urgently and Lily Arkwright had my ring delivered in less than 5 working days. I couldn't recommend them enough and I'll be back for my wedding band :)

Hi Louise,

Thank you so much for your kind feedback. Your photograph is beautiful, thank you so much for sharing this with us. It is so important to us that your jewellery is ethically sourced and conflict free and we understand how important it is that you receive your special purchase in good time.

We look forward to being of service again.

Lily Arkwright - UK Hallmarked, Assay Assured Online Jewellery Retailer, Moissanite, Lab Diamond & Gemstones Fine Jewellery, Global Shipping & 0% Interest Free Payments Available.