Throughout the whole process of my order, both of the customer service team kept me well informed of my order, even when it failed the quality check, they handled it incredibly well. I could not fault the service throughout the whole process, a massive thank you to Phillip and Jennifer for your help, who helped my fiance have the ring of her dreams
After deciding with my now fiancee that we would pick a moissanite engagement ring I found the Lulu and fell in love! Lily Arkwright were able to make one in rose gold and I now have the most beautiful dainty but super sparkly ring. Thank you Lily Arkwright!
Great customer service!!!
The ring is out of this world! It fits perfectly and the fire of a moissanite is mind blowing! Thank you the team for giving me a ring for life! 🙏
I showed my boyfriend the ring I wanted after thinking a lot about diamond vs moissanite and I felt the moissanite was right for us. I didn’t want a big stone and so I love my 5.5mm hearts and arrows cut! Had so many lovely compliments and the finish is beautiful I love the band so slim! So glad I picked this ring would not change it!
Went for a custom shape stone on this ring, platinum band and it is amazing, fiancée is over the moon! Amazing customer service and intricate detail, can't recommend lily arkwright enough
My partner popped the question on Christmas day 2019. He got the ring oh so right. Simple, sparkling and stunning. He advised me that the shop had been very helpful and also had the ring delivered sooner than predicted in order for it to get here on time. I cannot wait for us to visit the store together to choose our wedding rings
Recently ordered a caseada halo ring with a few changes. We got amazing help and the ring looked better thannwe imagined it would.
My fiancé proposed with this ring (1.2) and it is simply stunning!
The whole experience of meeting the Lily Arkwright Team to select a moissanite stones, look at the incredible selection of ring ideas and ultimately design the perfect engagement ring for my fiancée was an absolute delight. I was incredibly nervous selecting the ring as I wanted to get it right. Overall really happy and would reccomend.
My advice to you is to forget about high street jewellers. If you want incredible customer service and value for money then buy online. My partner bought my ring from Lily Arkwright and praised thier service.
Good comms, good advice, and most important a great service provided. My partner picked a ring and was over the moon with the service.
If you're looking around and feeling a bit lost with the process definitely check this place out! 5 star service, brilliant.
What an great company! I was in desperate need to receive my ring on a certain date and Jennifer and Kate went above and beyond in order to accommodate me. The ring itself was beautiful, and the photographs online do not do their products justice. I would recommend this company for anyone looking for ethical jewellery and once again commend them for their great customer service.
Whenever i buy something important i always do exhaustive research and this is what I did when looking for an ethical engagement ring. I could not find anywhere that could best lily arkwright in quality of goods, customer service or value for money. The customer service I received was first class and made me feel confident during my purchase. Now that the ring is here im happy to say I was right with my choice. Could not be happier and will be coming to lily arkwright for the wedding rings also. So happy
My fiancée loved it. It's so perfect and when I proposed she obviously said yes! But the ring Is amazing and I would recommend it to anyone. Thank you
l received the order next day in well precented & secure packaging. The stones are exactly as advertised & match perfectly. My wife is thrilled & impressed. Would certainly order from you again.
Absolutely stunning and a perfect fit. She was overwhelmed by the beauty of the stones.
It is a rare thing today to receive excellent customer service. From the very first telephone conversation to receiving my amazing jewellery the Lily Arkwright team have been amazing, very informative , helpful and very friendly.
Do not hesitate to purchase from this professional and stunning collection.
We have a 1ct / I Lab Diamond in yellow gold and it looks amazing! My partner is really happy with it and it’s great to know that the diamond is ethical
The service we received from Lily Arkwright was also amazing. They answered all my questions very quickly and after placing my order they called me to let me know that there would unfortunately be a slight delay due to that particular band being out of stock - this was really courteous and helped me plan accordingly.
After receiving the ring we needed to send it back for a resize and a slight exchange on the diamond. This process was really easy and Lily Arkwright were more than happy to help and make sure that the ring was perfect.
I took the opportunity to travel to the show room. The customer care was first class at all times and I was taken through the range before choosing a beautiful 1.5 carat brilliant cut engagement ring. Do not hesitate to look at these products - they are amazing and great value
My now fiancé surprised me with this ring and I absolutely love it. The ring is great quality and so pretty I can be more happier 🤩♥️. My fiancé said the customer service was very good and helpful. Highly recommended 💯💯💯
Thank you so much for sharing your stunning photographs of your special Lily Arkwright ring. We really do pride ourselves on providing quality products matched with quality service and it really means a lot to us that you would take the time out of your day to express your joy with the service we are passionate to provide.
We look forward to being of service again.
Lily Arkwright - UK Hallmarked, Assay Assured Online Jewellery Retailer, Moissanite, Lab Diamond & Gemstones Fine Jewellery, Global Shipping & 0% Interest Free Payments Available.
Cannot fault the service my partner and I received from Lily Arkwright staff. I'm so glad I found them. Right from the beginning we were met with friendly and professional LA representatives who were very helpful and knowledgeable. They made us feel at ease. We felt comfortable asking all the questions we had for them along the process! We at no point felt pressured....they were there through whole process, very quick response time to emails which was very reassuring to know that this important decision and subsequent purchase was safe in their hands.
Now the ring......oh the ring......I'm absolutely in love with the ring!! Its absolutely stunning and couldnt have asked for more.....thank you so much to all the staff at LA. You have done a wonderful job and I would highly recommend you to others.
Fantastic service from order to delivery. Even with a tiny delay I was kept updated and then the new delivery update was spot on. The ring is superb and my fiancée is over the moon with it.