The below FAQ's are some common questions our customer often ask before purchasing from Lily Arkwright, if you have any other questions, please email the Lily Arkwright Customer Relations Team: hello@lilyarkwright.com

Delivery Charges

Lily Arkwright are proud to offer FREE UK Delivery & Returns.

  • FREE Delivery includes: UK mainland, highlands, Jersey, Isle of Man, Northern Ireland, and the Republic of Ireland

We aim to dispatch all orders within 14 days, a signature is required upon receipt.

Returns

We want to ensure that you are completely satisfied with your purchase from Lily Arkwright, and offer a 14-day money-back guarantee from the date your order arrives. The item must be returned in an unworn condition, with all original packaging.

For hygiene reasons we cannot refund or exchange the purchase of earrings. We also do not accept returns for engraved or personalised items.

UK Return Postage is FREE
  • When sending items back please ensure you obtain proof of postage.
  • Before returning your order please request a RETURNS NUMBER (RN) by emailing hello@lilyarkwright.com.

Returns Address:

Lily Arkwright, Unit 11, 792 Wilmslow Road, Didsbury, Manchester, M20 6UG

Special Orders

All customised special orders have slightly extended delivery times. Please contact the Lily Arkwright customer service team for further information by emailing: hello@lilyarkwright.com and we will be happy to assist.

EU & International Orders

Lily Arkwright are proud to offer worldwide delivery.

Delivery Charges

Europe delivery charge: £34

International / Rest of World delivery charge: £44

We aim to dispatch all orders within 14 days, a signature is required upon receipt.

Overseas customers are responsible for local customs and import charges.

Returns

We want to ensure that you are completely satisfied with your purchase from Lily Arkwright and, therefore, offer a 14-day money-back guarantee from the date your parcel arrives with you.

The order must be returned in an unworn condition, with all original packaging.

All refunds will be made via the original payment method used.

EU and International customers are responsible for the return postage costs.

Special Orders

All customised special orders have extended delivery times. Please contact: hello@lilyarkwright.com and we will be happy to assist.

We want to ensure that you are completely satisfied with your purchase from Lily Arkwright, and offer a 14-day money-back guarantee from the date your order arrives. The item must be returned in an unworn condition, with all original packaging.

For hygiene reasons we cannot refund or exchange the purchase of earrings. We also do not accept returns for engraved or personalised items.

UK Return Postage is FREE
  • When sending items back please ensure you obtain proof of postage.
  • Before returning your order please request a RETURNS NUMBER (RN) by emailing hello@lilyarkwright.com.

Returns Address:

Lily Arkwright, Unit 11, 792 Wilmslow Road, Didsbury, Manchester, M20 6UG

Ordering on lilyarkwright.com is quick, easy, and secure. Once you have selected the Lily Arkwright jewellery you would like to purchase, simply follow the below steps:

1. Click on the Add to Cart button, to place the item in your Shopping Bag.

2. Follow the directions through the checkout process to complete your order.

Your order will not be placed until the very end of the checkout process, when you will be asked for your payment information.

For further information please contact the Lily Arkwright Customer Relations Team: hello@lilyarkwright.com.

Every Lily Arkwright ring is beautifully presented in an impressive display box.The outer box is secured with a classic black ribbon and features a soft white fabric inner platform, presenting a black removable inner ring box.

We also provide a small ring pouch allowing the ring to be kept discreetly at hand during a proposal.

Our shipping packages are free from our branding, ensuring that nothing spoils your surprise.

All Charles and Colvard moissanite stones will be accompanied with a Charles and Colvard authenticity guarantee card, with a limited lifetime warranty.

Click here to review the Lily Arkwright warranty information:https://lilyarkwright.com/pages/warranty

All prices displayed on lilyarkwright.com are inclusive of UK VAT.

International ring size conversion chart:

Find your ring size with our International Conversion Chart

Ring Dia ⌀ (Inside) Ring Circumference (Inside) ‹ International Standard Sizes ›
MM Inches MM Inches UK / AU USA / CA Europe
14.5 0.565 45.5 1.77 G 3 3/8 46
14.7 0.573 46.2 1.80 G 1/2 3 5/8 46
14.9 0.576 46.8 1.81 H 3 3/4 47
15.1 0.585 47.4 1.84 H 1/2 4 47
15.3 0.592 48.0 1.86 I 4 1/4 48
15.4 0.601 48.4 1.89 I 1/2 4 1/2 48
15.5 0.606 48.7 1.90 J 4 5/8 49
15.7 0.618 49.4 1.94 J 1/2 5 49
15.9 0.622 50.0 1.95 K 5 1/8 50
16.1 0.630 50.6 1.98 K 1/2 5 3/8 51
16.3 0.634 51.2 1.99 L 5 1/2 51
16.5 0.646 51.9 2.03 L 1/2 5 7/8 52
16.7 0.650 52.5 2.04 M 6 53
16.9 0.658 53.2 2.07 M 1/2 6 1/4 53
17.1 0.666 53.8 2.09 N 6 1/2 54
17.3 0.674 54.5 2.12 N 1/2 6 3/4 55
17.5 0.683 55.1 2.15 O 7 55
17.7 0.687 55.7 2.16 O 1/2 7 1/4 56
17.9 0.698 56.3 2.20 P 7 1/2 56
18.1 0.707 57.0 2.22 P 1/2 7 3/4 57
18.3 0.716 57.6 2.25 Q 8 58
18.5 0.722 58.3 2.27 Q 1/2 8 1/4 58
18.7 0.733 58.9 2.30 R 8 5/8 59
19.0 0.740 59.6 2.32 R 1/2 8 7/8 60

Each piece of Lily Arkwright jewellery has been certified in accordance with the Hallmarking act 1973, and will feature an official Assay Office hallmark.

Lily Arkwright jewellery is beautifully crafted in a variety of precious metals such as 9K and 18K white, yellow and rose gold as well as platinum.

When it comes to manufacturing jewellery and silverware, precious metals (silver, palladium, gold and platinum) are rarely used in their purest form. Instead they are usually alloyed with lesser metals to achieve a desired strength, durability, and colour. 

It is not possible to detect the precious metal content of an item by sight or by touch. It is, therefore, a legal requirement to have items consisting of silver, palladium, gold or platinum independently tested and then hallmarked before they can be described as such. Items must bear a hallmark at point of sale, subject to the following weight exemptions:

Silver: mandatory for items above 7.78 grams; gold: mandatory for items above 1 gram; palladium: mandatory for items above 1 gram; platinum: mandatory for items above 0.5 grams.

Lily Arkwright is registered with the Sheffield Assay Office ,ensuring our precious metal jewellery is compliant with the UK’s hallmarking regulations. All stock is subject to an internal confirmation process to ensure it meets the UK’s hallmarking regulations before it is dispatched to our customers.

We are an Assay Assured Jewellery Retailer. Assay Assured status is only given to retailers who have been independently audited and verified by Assay Assured which is run and overseen by the Edinburgh Assay Office, and ensures that all precious metal jewellery (except items exempt by weight) are independently tested and hallmarked.

Find out what a hallmark looks like here.