FAQ's
Delivery Charges
Lily Arkwright are proud to offer FREE UK Delivery & Returns.
- FREE Delivery includes: UK mainland, highlands, Jersey, Isle of Man, Northern Ireland, and the Republic of Ireland
We aim to dispatch all orders within 2 - 14 days, a small selection of products & bespoke designs items do have an extended delivery timescale and can take up to 4 weeks for delivery. Please contact us for further information, a signature is required upon receipt of all orders.
Returns
We want to ensure that you are completely satisfied with your purchase from Lily Arkwright, and offer a 30-day money-back guarantee from the date your order arrives. The item must be returned in an unworn condition, with all original packaging.
We do not accept returns for engraved, made to order items and bespoke design/personalised itemsUK Return Postage is FREE
- When sending items back please ensure you obtain proof of postage.
- Before returning your order please request a RETURNS NUMBER (RN) by emailing hello@lilyarkwright.com.
Returns Address:
Lily Arkwright, Unit 11, 792 Wilmslow Road, Didsbury, Manchester, M20 6UG
Special Orders
All customised special orders have slightly extended delivery times. Please contact the Lily Arkwright customer service team for further information by emailing: hello@lilyarkwright.com and we will be happy to assist.
Lily Arkwright are proud to offer free worldwide delivery.
We aim to dispatch all orders within 2 - 14 days, a small selection of products & bespoke designs items do have an extended delivery timescale and can take up to 4 weeks for delivery. Please contact us for further information, a signature is required upon receipt of all orders.
All parcels are shipped via our nominated couriers and are fully insured to your postal address, every parcel requires a signature upon delivery. International customers are responsible for local customs and import charges. No customs and import duties are payable within the UK & European Union (excluding Switzerland, Norway & Iceland).
ReturnsWe want to ensure that you are completely satisfied with your purchase from Lily Arkwright and, therefore, offer a 30-day money-back guarantee from the date your parcel arrives with you.
The order must be returned in an unworn condition, with all original packaging. We do not accept returns for engraved, made to order items, and bespoke design/personalised items.
All refunds will be made via the original payment method used.
International customers are responsible for the return postage costs.
Special OrdersAll customised special orders have extended delivery times. Please contact: hello@lilyarkwright.com and we will be happy to assist.
We want to ensure that you are completely satisfied with your purchase from Lily Arkwright, and offer a 30-day money-back guarantee from the date your order arrives. The item must be returned in an unworn condition, with all original packaging. We do not accept exchanges for engraved, personalised, bespoke and made to order items.
Ordering on lilyarkwright.com is quick, easy, and secure. Once you have selected the Lily Arkwright jewellery you would like to purchase, simply follow the below steps:
1. Click on the Add to Cart button, to place the item in your Shopping Bag.
2. Follow the directions through the checkout process to complete your order.
Your order will not be placed until the very end of the checkout process, when you will be asked for your payment information.
For further information please contact the Lily Arkwright Customer Relations Team: hello@lilyarkwright.com
Find your ring size with our International Conversion Chart
Ring Dia ⌀ (Inside) | Ring Circumference (Inside) | ‹ International Standard Sizes › | ||||
MM | Inches | MM | Inches | UK / AU | USA / CA | Europe |
14.5 | 0.565 | 45.5 | 1.77 | G | 3 3/8 | 46 |
14.7 | 0.573 | 46.2 | 1.80 | G 1/2 | 3 5/8 | 46 |
14.9 | 0.576 | 46.8 | 1.81 | H | 3 3/4 | 47 |
15.1 | 0.585 | 47.4 | 1.84 | H 1/2 | 4 | 47 |
15.3 | 0.592 | 48.0 | 1.86 | I | 4 1/4 | 48 |
15.4 | 0.601 | 48.4 | 1.89 | I 1/2 | 4 1/2 | 48 |
15.5 | 0.606 | 48.7 | 1.90 | J | 4 5/8 | 49 |
15.7 | 0.618 | 49.4 | 1.94 | J 1/2 | 5 | 49 |
15.9 | 0.622 | 50.0 | 1.95 | K | 5 1/8 | 50 |
16.1 | 0.630 | 50.6 | 1.98 | K 1/2 | 5 3/8 | 51 |
16.3 | 0.634 | 51.2 | 1.99 | L | 5 1/2 | 51 |
16.5 | 0.646 | 51.9 | 2.03 | L 1/2 | 5 7/8 | 52 |
16.7 | 0.650 | 52.5 | 2.04 | M | 6 | 53 |
16.9 | 0.658 | 53.2 | 2.07 | M 1/2 | 6 1/4 | 53 |
17.1 | 0.666 | 53.8 | 2.09 | N | 6 1/2 | 54 |
17.3 | 0.674 | 54.5 | 2.12 | N 1/2 | 6 3/4 | 55 |
17.5 | 0.683 | 55.1 | 2.15 | O | 7 | 55 |
17.7 | 0.687 | 55.7 | 2.16 | O 1/2 | 7 1/4 | 56 |
17.9 | 0.698 | 56.3 | 2.20 | P | 7 1/2 | 56 |
18.1 | 0.707 | 57.0 | 2.22 | P 1/2 | 7 3/4 | 57 |
18.3 | 0.716 | 57.6 | 2.25 | Q | 8 | 58 |
18.5 | 0.722 | 58.3 | 2.27 | Q 1/2 | 8 1/4 | 58 |
18.7 | 0.733 | 58.9 | 2.30 | R | 8 5/8 | 59 |
19.0 | 0.740 | 59.6 | 2.32 | R 1/2 | 8 7/8 | 60 |
Each piece of Lily Arkwright jewellery has been certified in accordance with the Hallmarking act 1973, and will feature an official Assay Office hallmark.
Lily Arkwright jewellery is beautifully crafted in a variety of precious metals such as 9K and 18K white, yellow and rose gold as well as platinum.
When it comes to manufacturing jewellery and silverware, precious metals (silver, palladium, gold and platinum) are rarely used in their purest form. Instead they are usually alloyed with lesser metals to achieve a desired strength, durability, and colour.
It is not possible to detect the precious metal content of an item by sight or by touch. It is, therefore, a legal requirement to have items consisting of silver, palladium, gold or platinum independently tested and then hallmarked before they can be described as such. Items must bear a hallmark at point of sale, subject to the following weight exemptions:
Silver: mandatory for items above 7.78 grams; gold: mandatory for items above 1 gram; palladium: mandatory for items above 1 gram; platinum: mandatory for items above 0.5 grams.
Lily Arkwright is registered with the Sheffield Assay Office ,ensuring our precious metal jewellery is compliant with the UK’s hallmarking regulations. All stock is subject to an internal confirmation process to ensure it meets the UK’s hallmarking regulations before it is dispatched to our customers.
We are an Assay Assured Jewellery Retailer. Assay Assured status is only given to retailers who have been independently audited and verified by Assay Assured which is run and overseen by the Edinburgh Assay Office, and ensures that all precious metal jewellery (except items exempt by weight) are independently tested and hallmarked.
Find out what a hallmark looks like here.