I am so delighted with my Esme ring. It’s sparkly, elegant and very eye catching. Excellent customer service and a special thank you for Jennifer, Philip and Joe for all their help. 😊
I bought a Blossom Charles & Covard Platinum Trilogy ring from this company. It was my first moissanite stone. The whole process from the initial phone call to the delivery of the ring was so efficient and friendly, The quality of the ring is excellent. Recently I noticed some damage to the centre stone. I contacted Lily Arkwright and they advised me to return the ring. After close technical inspection it was found to be damaged as a result of an impact of force which I could not recall. The ring was outside its one year warranty but the stone was covered by a lifetime warranty. Although the damage was considered outside normal wear and tear the company repaired the damage ring and it now looks like new. The whole repair took just one week from start to finish.
This is exceptional customer service and I have no hesitation in recommending this company to anyone seeking a lovely piece of jewellery. I should in particular like to thank Lauren for her help in rectifying this problem and her colleagues who kept me informed of the timeline for receiving the ring back.
After deciding with my now fiancee that we would pick a moissanite engagement ring I found the Lulu and fell in love! Lily Arkwright were able to make one in rose gold and I now have the most beautiful dainty but super sparkly ring. Thank you Lily Arkwright!
Great customer service!!!
The ring is out of this world! It fits perfectly and the fire of a moissanite is mind blowing! Thank you the team for giving me a ring for life! 🙏
I showed my boyfriend the ring I wanted after thinking a lot about diamond vs moissanite and I felt the moissanite was right for us. I didn’t want a big stone and so I love my 5.5mm hearts and arrows cut! Had so many lovely compliments and the finish is beautiful I love the band so slim! So glad I picked this ring would not change it!
Went for a custom shape stone on this ring, platinum band and it is amazing, fiancée is over the moon! Amazing customer service and intricate detail, can't recommend lily arkwright enough
My partner popped the question on Christmas day 2019. He got the ring oh so right. Simple, sparkling and stunning. He advised me that the shop had been very helpful and also had the ring delivered sooner than predicted in order for it to get here on time. I cannot wait for us to visit the store together to choose our wedding rings
Recently ordered a caseada halo ring with a few changes. We got amazing help and the ring looked better thannwe imagined it would.
My fiancé proposed with this ring (1.2) and it is simply stunning!
My now fiancé surprised me with this ring and I absolutely love it. The ring is great quality and so pretty I can be more happier 🤩♥️. My fiancé said the customer service was very good and helpful. Highly recommended 💯💯💯
Cannot fault the service my partner and I received from Lily Arkwright staff. I'm so glad I found them. Right from the beginning we were met with friendly and professional LA representatives who were very helpful and knowledgeable. They made us feel at ease. We felt comfortable asking all the questions we had for them along the process! We at no point felt pressured....they were there through whole process, very quick response time to emails which was very reassuring to know that this important decision and subsequent purchase was safe in their hands.
Now the ring......oh the ring......I'm absolutely in love with the ring!! Its absolutely stunning and couldnt have asked for more.....thank you so much to all the staff at LA. You have done a wonderful job and I would highly recommend you to others.
I ordered mine in a half carat in white gold and its stunning. Sparkles in the sun so beautifully and I've received so many compliments
I wanted a ring that was a bit different to the standard diamond. I love that moissanite is ethically made and rarer than diamond! The price is so much better and now I dont have to choose between a beautiful, bespoke engagement ring and spending a huge chunk of our savings!
I needed the ring urgently and Lily Arkwright had my ring delivered in less than 5 working days. I couldn't recommend them enough and I'll be back for my wedding band :)
I received an excellent service from the team at Lily Arkwright. I was confused on the size of the stone I wanted so I placed an order for both and the stones were sent out to me to be inspected. Once I returned them, I was refunded and the ring in choice of stone was ordered to be made for me. It arrived and I couldn’t be happier. Thanks so much Ellie and Sara.
I was looking for an engagement ring and found the perfect one on Lily Arkwright.
Since it was pretty urgent, the team really did everything they could, including priority service and delivery. The proposal was wonderful, with the perfect ring to finish.
I've received my ring today (Laina-Rae, 1.20 ct in platinum) and it is absolutely exquisite. The craftsmanship is of such high quality. I cannot stop looking at it!! The customer service and communication was without doubt one of the best I've ever had. The initial delivery time was just short of 2 weeks. I will be away then so the fantastic team made sure the ring was delivered in time for my holiday; but it arrived even well before the revised delivery date!! Beautifully packaged too. You will not be disappointed if you order from Lily Arkwright!
Fantastic experience and customer service to work against the clock to deliver.
As usual, I was a little bit sceptical about purchasing something so delicate, personal and important online. My fiancee found Lily Arkwright and was overwhelmed by the amount of good reviews they had so she wanted to go ahead. We did this process slightly different than most, as we chose the ring before the proposal and then it was up to me to finalise the purchase for the surprise proposal knowing my fiancee would have the perfect ring.
Since the first email the team at LA was super accommodating, they explained the process with great detail and reassured us along the way helping us make many changes to the design to make sure we were both 100% happy with the final result.
Because of the date I had in mind to propose, they had to work against the clock from the final design to have the ring produced to send to me before I had to travel.
I would like to thank Elsa, Lauren, Ellie and Sara for being super helpful, responsive and friendly throughout the whole process.
Thank you for helping me in this very important moment in my life!
Enough to say my fiancee loves the ring and can't stop looking at it!
The team at Lily Arkwright helped me and my fiancé design this perfect ring! They were so supportive and helpful from the first moment, really outstanding! The ring is so beautiful and I cannot stop looking at it. Elsa, Ellie, Lauren and Sara, THANK YOU again for everything!
Absolutely amazing ring. Thank you so much .
Ooooooo wow. This is an equivalent to a 1 Ct in size. I could have gone bigger but I think this will do as it is attractive way too much attention as it is. It is beautiful. In terms of customer service it was great, they answered all my questions in a timely manner. However it terms of delivery I would give it a 3/5 as mine took 4 weeks to come as they had none in Stoke and has to make it from scratch.
Made a few modifications to the Rosa and it's just wonderful. Eliza was really helpful throughout the process and I couldn't be happier! It sits really well on my finger and we ordered the 0.9 center.
Very helpful and quick respons from the company. The ring came fast and was as discribed. Would highly recommend.
I got this ring in gold with a 0.5 stone. It's really beautiful and is everything I was looking for.
My now fiance purchased this ring for me and I couldn't be happier with it. The ring is stunning and excellent quality. It has got a lot of compliments! He also said that the customer service was very good - highly recommend this ring and Lily Arkwright to anyone!
I’m so so happy with my ring! It’s great quality The band is really delicate and it’s so sparkly. My now fiancée said the customer service was really helpful and they were able to mock up stone sizes to help him choose! Will definitely recommend
Came quickly and was of a high quality! Exactly what I thought it would be!!! Maybe even a little nicer!
All I can say is wow, I just love the ring. I made tons of research before ordering cause I wanted the best I could get. I got the absolute best service and an amazing ring. I just couldn’t wish for more, so grateful for everything!
I am sooooo thrilled with my New moissanite diamond ring. It has exceeded all my expectations. Claudia was so very very helpful and a true treasure to your company. I have told all my friends about your amazing website and I shall certainly be purchasing some more items for mysel. Fantastic website, what a find !!!!!
Very very sincerely.
Mrs B Adams
P.S. Love and thanks to Claudia x
I was looking around for a reputable seller of Moissanite who would do custom engagement ring designs, and came across Lily Arkwright. I reached out to them with my idea for a ring, which was a cross of one of their elegant designs and a ring from another jeweller. I had a first phone call with Lauren who took the time to understand what I was looking for, what my now-fiance likes, and what would look best her hand. She walked me through the options I had, as well as how their bespoke ring process worked, without any pressure to proceed. I shortly thereafter purchased their bespoke ring design service, and the design started coming to life. Throughout the entire process, Lauren was incredibly helpful answering all my questions, taking time to understand the aesthetic I was going for and accommodating my multiple design changes throughout. Their fantastic customer service didn't end after I had purchased the ring and proposed; when I informed them that I had mismeasured her ring size but couldn't return the ring before the complementary ring-resize period ended, they extended the date for me for free! We've since had the ring resized and returned to us for a perfect fit! I wasn't sure what to expect from an 100%-online jeweller, but Lily Arkwright have proven that you can don't necessarily need face-to-face to provide a fantastic experience choosing / designing a ring of your choice. My fiance absolutely loves her ring, and I have to thank Lauren and the team at Lily Arkwright for making this possible!
My ring is so beautiful, ordering online can be hard but the ladies in the customer service team made it easy for us. I had 1million questions and they were so helpful and patient. Thank you so much, the ring is even more stunning in person 😍
EXCELLENT service and very good quality. They we´re very helpful since the begging, they send me a ring sizer and after I decided the model and the size and in almost 2 weeks I received my wonderful engagement dream ring. I´m thinking to order some matching earrings. Sarah was very helpful and nice. I totally recommended . Thank you beautiful team from Lily Arkwright