I've received my ring today (Laina-Rae, 1.20 ct in platinum) and it is absolutely exquisite. The craftsmanship is of such high quality. I cannot stop looking at it!! The customer service and communication was without doubt one of the best I've ever had. The initial delivery time was just short of 2 weeks. I will be away then so the fantastic team made sure the ring was delivered in time for my holiday; but it arrived even well before the revised delivery date!! Beautifully packaged too. You will not be disappointed if you order from Lily Arkwright!
Fantastic experience and customer service to work against the clock to deliver.
As usual, I was a little bit sceptical about purchasing something so delicate, personal and important online. My fiancee found Lily Arkwright and was overwhelmed by the amount of good reviews they had so she wanted to go ahead. We did this process slightly different than most, as we chose the ring before the proposal and then it was up to me to finalise the purchase for the surprise proposal knowing my fiancee would have the perfect ring.
Since the first email the team at LA was super accommodating, they explained the process with great detail and reassured us along the way helping us make many changes to the design to make sure we were both 100% happy with the final result.
Because of the date I had in mind to propose, they had to work against the clock from the final design to have the ring produced to send to me before I had to travel.
I would like to thank Elsa, Lauren, Ellie and Sara for being super helpful, responsive and friendly throughout the whole process.
Thank you for helping me in this very important moment in my life!
Enough to say my fiancee loves the ring and can't stop looking at it!
The team at Lily Arkwright helped me and my fiancé design this perfect ring! They were so supportive and helpful from the first moment, really outstanding! The ring is so beautiful and I cannot stop looking at it. Elsa, Ellie, Lauren and Sara, THANK YOU again for everything!
Absolutely amazing ring. Thank you so much .
Ooooooo wow. This is an equivalent to a 1 Ct in size. I could have gone bigger but I think this will do as it is attractive way too much attention as it is. It is beautiful. In terms of customer service it was great, they answered all my questions in a timely manner. However it terms of delivery I would give it a 3/5 as mine took 4 weeks to come as they had none in Stoke and has to make it from scratch.
Made a few modifications to the Rosa and it's just wonderful. Eliza was really helpful throughout the process and I couldn't be happier! It sits really well on my finger and we ordered the 0.9 center.
Very helpful and quick respons from the company. The ring came fast and was as discribed. Would highly recommend.
I got this ring in gold with a 0.5 stone. It's really beautiful and is everything I was looking for.
My now fiance purchased this ring for me and I couldn't be happier with it. The ring is stunning and excellent quality. It has got a lot of compliments! He also said that the customer service was very good - highly recommend this ring and Lily Arkwright to anyone!
I’m so so happy with my ring! It’s great quality The band is really delicate and it’s so sparkly. My now fiancée said the customer service was really helpful and they were able to mock up stone sizes to help him choose! Will definitely recommend
Came quickly and was of a high quality! Exactly what I thought it would be!!! Maybe even a little nicer!
All I can say is wow, I just love the ring. I made tons of research before ordering cause I wanted the best I could get. I got the absolute best service and an amazing ring. I just couldn’t wish for more, so grateful for everything!
I am sooooo thrilled with my New moissanite diamond ring. It has exceeded all my expectations. Claudia was so very very helpful and a true treasure to your company. I have told all my friends about your amazing website and I shall certainly be purchasing some more items for mysel. Fantastic website, what a find !!!!!
Very very sincerely.
Mrs B Adams
P.S. Love and thanks to Claudia x
I was looking around for a reputable seller of Moissanite who would do custom engagement ring designs, and came across Lily Arkwright. I reached out to them with my idea for a ring, which was a cross of one of their elegant designs and a ring from another jeweller. I had a first phone call with Lauren who took the time to understand what I was looking for, what my now-fiance likes, and what would look best her hand. She walked me through the options I had, as well as how their bespoke ring process worked, without any pressure to proceed. I shortly thereafter purchased their bespoke ring design service, and the design started coming to life. Throughout the entire process, Lauren was incredibly helpful answering all my questions, taking time to understand the aesthetic I was going for and accommodating my multiple design changes throughout. Their fantastic customer service didn't end after I had purchased the ring and proposed; when I informed them that I had mismeasured her ring size but couldn't return the ring before the complementary ring-resize period ended, they extended the date for me for free! We've since had the ring resized and returned to us for a perfect fit! I wasn't sure what to expect from an 100%-online jeweller, but Lily Arkwright have proven that you can don't necessarily need face-to-face to provide a fantastic experience choosing / designing a ring of your choice. My fiance absolutely loves her ring, and I have to thank Lauren and the team at Lily Arkwright for making this possible!
My ring is so beautiful, ordering online can be hard but the ladies in the customer service team made it easy for us. I had 1million questions and they were so helpful and patient. Thank you so much, the ring is even more stunning in person 😍
EXCELLENT service and very good quality. They we´re very helpful since the begging, they send me a ring sizer and after I decided the model and the size and in almost 2 weeks I received my wonderful engagement dream ring. I´m thinking to order some matching earrings. Sarah was very helpful and nice. I totally recommended . Thank you beautiful team from Lily Arkwright
I ordered a bespoke wedding ring from Lily Arkwright and I couldn't be happier with my ring and the service I received. I had left it quite late to arrange my wedding ring and Lauren and her team were able to accommodate my request within the short time frame. The bespoke design service was very efficient and professional, the team was very responsive, and Lauren provided a number of design recommendations which really took the ring to the next level. I had left it quite late to arrange my wedding ring and Lauren and her team were able to accommodate my request within the short time frame. The bespoke design service was very efficient and professional, the team was very responsive, and Lauren provided a number of design recommendations which really took the ring to the next level. I give Lily Arkwright my highest level of recommendation!
I fell in love with oval shaped rings and when me and my now fiancé were discussing how one day we would like to get married, I remember looking at rings and accidentally stumbled across Lily Arkwright. At first, I thought what a beautiful range of rings they offer and then learned about Moissanite. And the more I learned about that gem stone, the more in love I fell with it. One of the most important qualities was that it’s eco-friendly yet as great as diamond and much more affordable. I remember showing the ring I found on Lily Arkwright website to my then boyfriend. And few months later I have received the biggest surprise of all, not only he proposed, but he proposed with my dream ring from Lily Arkwright. He said that after extensive research he couldn’t find a better place to purchase the ring of my dream. However it was quite big for my finger, so the next day after our engagement I have contacted the team regarding resizing. And that was the second surprise I have had, because I’ve never had better customer service in my life. Emma and Sarah were very fast to respond and extremely helpful and patient with me and all my questions. After shipping my ring back (from Prague) it took them less than 10 days to not only resize, but ship it back to me. If I could give 10 stars, I would without hesitation. Many jewelry stores have good product, but here you will also find exceptional service on top of amazingly beautiful jewelry. Very safe and amazing shopping experience with such a huge selection of engagement rings of all sizes and shapes, not just round cut you see everywhere, but oval, pear, cushion, with halo. Thank you Lily Arkwright team for making this the happiest moment of my life even though I had to send it back for a bit for resizing. Now it’s back and I can’t stop staring at it!
I brought a Catham emerald ring to propose to my girlfriend which is perfect (she said yes)! Also the ordering process and customer service is outstanding. Would 100% recommend to anyone wanting to buy top quality ethical gemstone jewellery.
Bought an engagement and then made a second order for both our wedding rings (she said yes :)). Quality of the product is great, but without doubt the biggest differentiator is the customer service. You will not disappointed if you choose Lily Arkwright, they absolutely go above and beyond to make it a really special experience and that you are happy with the product.
I'm over the moon with my moissy, its breathtaking and I can't stop staring at it! Thanks for the quick delivery.
I am absolutely thrilled with my ring, it looks perfect! I was devastated to lose my engagement ring last year, but eventually accepted that it was time to find a replacement. Having lost one engagement ring, I decided against another diamond. However, I wanted something that was still good quality and would last - that's when I came across moissanite. Lily Arkwright have been brilliant right from the start. I wanted a slight alteration made to one of their designs, and they were so helpful and accommodating. Nothing was too much trouble and the communication was amazing the whole way through. I was a little nervous ordering jewellery online and as a result asked a lot of questions throughout the process but Sarah was so friendly and so quick to reply to all my emails and questions. My ring absolutely beautiful. I would 100% recommend them to anyone and I am sure I will shop with them again in the future. Thank you so much Lily Arkwright and to Sarah for her time and patience! :)
I absolutely love my ring! I love the sparkles, shape, size, the meaning behind it, everything! I would really recommend moissanite to anyone looking for an alternative to diamonds but who likes a clear stone. I'd also really recommend Lily Arkwright for their fantastic communication and customer services. I know of a few people who own moissanites who like to pass them off as diamonds, and I'm sure that's completely possible. However I'm really proud it's not a diamond and am open to talking about what my extra-sparkly stone is. Sam and I had a few conversations about how it felt to not be buying a diamond, and we noticed there was almost an unspoken pressure to get a diamond because it's "the best", and it took us a while to challenge that and feel comfortable choosing a diamond alternative. However I'm really pleased with our choice.
After many weeks of searching for a jeweller in the UK that makes moissanite rings we finally stumbled across Lily Arkwright. Sarah and the team couldn't help us enough, from selecting the correct carat size, to choosing just the perfect style - they made the online shopping process easy. We chose the Lillie knife edge ring in a 1.5ct moissanite, I love the ring and couldn't be happier, it's exactly what I wanted! Thanks again to Sarah and the rest of the Lily Arkwright team, your service is brilliant form start to finish.
Amazing service, huge thanks to Emma who guided me through each ring option and all things moissanite. Really pleased with our engagement ring, would recommend A+++
Excellent service, very happy! Highly recommend!
I purchased the 1ct forever one halo engagement ring last week from Lily Arkwright for my fiancée Kate. Jennifer and Sarah were very helpful throughout whole the process, offering lots of advice about the ring and what size moissanite we should choose. Kate was so happy with the ring she actually cried when she saw it! A++++++++++++